Successful retailers know the value of customer service and customer attention. Keeping a customer is far more cost effective than recruiting and onboarding new ones. If you unify your communication from the outset, the rest falls into place.
Maximize every opportunity
The key in today’s changing marketplace is to swiftly and effectively meet the needs of your clients/guests/customers. What better way to address this than the incoming telephone call? They are contacting YOU. They are looking to YOUR organization to fulfill their purchasing desires.
As a retailer, you have every opportunity to satisfy the customer’s need while securing a client for future business. Customer service is what solidly anchors your business in today’s sea of volatility.
Improve Call Handling and Eliminate Training Time
STRATA7’s easy-to-learn and easy-to-use wireless technology is the backbone of the new breed of VoIP telephones. Take advantage of modern VoIP technology with the simplicity of programmable LED backlit line keys, on both the desk set and handsets. Handling multiple calls is effortless. Smoothly answer, transfer and/or place a call on hold with the simple press of a button. No need to enter into the VoIP phone’s clumsy and complex software menu. Minimal employee training is required, it is a very intuitive system.
The ability to quickly answer calls, place calls on hold and resume calls on any phone at the touch of a button will increase productivity of your work force while shortening response times for customer needs. Additionally, the intercom / paging feature allows employees to quickly connect seamlessly to provide responsive customer service.
Satisfy the customer, secure the client. That’s how you unify your communication.
Ready to get more information? Start Your Path to Unified Communications
STRATA7 is here to support business owners in their pursuit of growth and profitability. Our technology is developed to streamline your customer experience and provide ease of use – resulting in unparalleled customer attention during your inbound calls. Quickly and simply directing clients to serve their needs will undeniably result in better customer experience.
Use your business phone to your advantage! Improving call flow while simplifying employee ease of use will enhance the customer and employee experience.
It’s a win – win! Take that to the bank!
For more information on how to transform your phone system easily to STRATA7, click here.
We provide the unified communications services you need to succeed in this ever-changing, dynamic business environment where the ability to work remotely – and efficiently – is now more important than ever.
The STRATA7 approach to business communications includes our unified platform of cloud-based voice, mobility, video, presence, collaboration and analytics solutions – all combined with certified tools, services, security and the people to make your company’s communications easy to manage and less expensive to operate.