Support

Our support staff is friendly, fast, and knowledgeable. You don’t have time to waste when you call us with an issue. It’s important to us to make sure your phone system does what you need for it to do. As a partner to your business, we work hard to get your questions answered and get your business moving forward again.

We are committed to excellence in customer service.

Use the links below to access our support documents and videos.

Phone: 502-442-0012

Email: ticketing@strata7.net

1302 Clear Springs Trace
Suite 201
Louisville, KY 40223

Frequently Asked Questions

HOW BIG DOES MY COMPANY HAVE TO BE TO PARTNER WITH STRATA7?

STRATA7 prides itself in being able to meet the needs of any size customer. Whether you have 5 seats or 5,000 we have a solution for you.

WILL I GET TO KEEP MY CURRENT NUMBERS?

Likely, yes. STRATA7 can port all Toll-Free Numbers you currently have and local numbers are based on the portability of the service location’s address. We can verify portability quickly once provided a list of numbers you wish to port. Please reach out to one of our STRATA7 team members for more info.

DO I HAVE TO SIGN A CONTRACT?

At STRATA7, we do not require contracts for most services. However, for those customers who wish to sign a term commitment and/or pay annually are eligible to receive discounted pricing for their services.

We want to be your business partner, not just a vendor.

WHAT IF I’M UNDER CONTRACT WITH ANOTHER CARRIER?

Please contact a member of our team to discuss options.

WHAT ARE MY BILLING OPTIONS?

Pricing is simple and straight forward at STRATA7.

We offer 3 packaged levels depending on your business needs.
For more details on our service plans, click here.