Support

Our support staff is friendly, fast, and knowledgeable. You don’t have time to waste when you call us with an issue. It’s important to us to make sure your phone system does what you need for it to do. As a partner to your business, we work hard to get your questions answered and get your business moving forward again.

We are committed to excellence in customer service.

STRATA7

Use the links below to access our support documents and videos.

Phone: 123-456-7890

Email: support@strata7.net

1302 Clear Springs Trace
Suite 201
Louisville, KY 40223

Frequently Asked Questions

HOW BIG DOES MY COMPANY HAVE TO BE TO PARTNER WITH YAZATEL?

STRATA7 prides itself in being able to meet the needs of any size customer. Whether you have 5 seats or 5,000 we have a solution for you.

WILL I GET TO KEEP MY CURRENT NUMBERS?

Likely, yes. STRATA7 can port all Toll-Free Numbers you currently have and local numbers are based on the portability of the service location’s address. We can verify portability quickly once provided a list of numbers you wish to port. Please reach out to one of our STRATA7trons for more info.  

DO I HAVE TO SIGN A CONTRACT?

At STRATA7, we know that you’ll love our service so much that we do not require contracts for most services. We want to be your business partner, not just a vendor. The only time a contract is used is for Network services due to our agreements with ATT.

WHAT IF I’M UNDER CONTRACT WITH ANOTHER CARRIER?

Please contact a member of our team to discuss options.

WHAT ARE MY BILLING OPTIONS?

Pricing is simple and straight forward at STRATA7. We offer 3 package levels depending on what the specific user will need, as well as the option to pay month-to-month or annually. You will be invoiced accordingly.